Class notes, discussion and stakeholders to types of crises response required!

Notes for 6-17-08 thanks to Jill!

Natural Disaster: When an organization is damaged as a result of the weather or “acts of God:”
Tornado-prob:4.5/damage:4
Earthquake-prob:2.5/damage:3
Blizzard-prob:4.5/damage:3.5

Malevolence: When some outside actor or opponent employs extreme tactics to express anger toward the organization or to force the organization to change:
Kidnapping-prob:3/damage:4
Explosion-prob:2.5/ damage: 4.5
Computer Hacking/HIPPA-prob:2.5/damage:4

Technical Breakdown: When the technology used or supplied by the organization fails or breaks down:
Elevator Shutdown- prob:2.5/damage:1
Ambulance Failure- prob:3/damage:3
Computer Failure-prob:3/ damage:2.5

Human Breakdown: When human error causes disruption
Fatality due to doctor error-prob:3/damage:5
Contamination-prob:3/damage:3.5
Drug/Alcohol abuse/misuse-prob:4/damage:3

Challenges: When an organization is confronted by discontented stakeholders. The stakeholders challenge the organization because they believe it is operating in an inappropriate manner or it does not meet their expectations:
Lawsuit-prob:4.5/damage:4.5
Tax Issues (503c3)-prob1.5:/damage:2.5
Competitors-prob:4.5/damage:5

Mega damage: When an accident creates significant environmental damage
OSHA issue-prob:3.5/damage:2
Fire-prob:3/damage:4.5
Toxic Waste-prob:3.5/damage:4.5

Organizational Misdeeds: When management takes action that they know will harm or place the stakeholders at risk for harm without adequate precautions:
Bankruptcy-prob:2/damage:4.5
Embezzlement-prob1.5/damage:3
Bribes-prob:1.5/damage:4

Workplace Violence: When an employee or former employee commits violence against other employees on organizational grounds:
Murder-prob:1.5/damage:5
Sexual Harassment-prob:4.5/damage:4
Discrimination (age/race)-prob:4.5/damage:4

Rumors: When false information is spread about an organization or its products. The false information hurts the organization’s reputation by putting the organization in an unfavorable light.:
Rumor: prob:4.5/damage:4.5

**Remember** PERCEPTION IS REALITY IN A CRISIS!!!

Under each of Coomb's 9 types of crises (Typology), we did a crisis inventory based on Fearn-Banks. The concensous of the class lead to the following being the highest probable and damaging. We will base our crisis communication plan on the following for examples:
1) Natural Disaster: Tornado
2) Malevolence: Kidnapping
3) Technical Breakdown: Ambulance breakdown (external)
4) Technical Breakdown: Computer Failure (internal)
5) Human Breakdown: Fatality due to human error
6) Human Breakdown: Drug/Alcohol abuse/misuse
7) Challenges: Law Suit
8) Challenges: Competitors
9) Megadamage: Fire
10) Megadamage: Toxic Waste
11) Organizational Misdeeds: Bankruptcy
12) Workplace Violence: Sexual Harassment/Discrimination (age/race)
13) Rumors

We then defined possible stakeholders for the Illini Community Hospital :
Administration
Employees
Patients
Community
Media
Board of Directors
Donors
Police
Hospital Security
Competitors
Trade Association (ex…Illinois Hospital Association)
Government
-Local/county
-State
-Fed
Parent Organization (Blessing Health System)
Community Outreach Organizations (Red Cross, United Way, etc)
Pike Co. Chamber of Commerce

According to Tredwell and Tredwell, we will take the 13 examples of crises for this template and itentify 2 stakeholders for each that will either be effected by the crisis or should be notified imediately following the crisis. Take the list below and identify 2 stakeholders for each. Post your opinions on the comments section of this BLOG for tomorrow.

1) Natural Disaster: Tornado
2) Malevolence: Kidnapping
3) Technical Breakdown: Ambulance breakdown (external)
4) Technical Breakdown: Computer Failure (internal)
5) Human Breakdown: Fatality due to human error
6) Human Breakdown: Drug/Alcohol abuse/misuse
7) Challenges: Law Suit
8) Challenges: Competitors
9) Megadamage: Fire
10) Megadamage: Toxic Waste
11) Organizational Misdeeds: Bankruptcy
12) Workplace Violence: Sexual Harassment/Discrimination (age/race)
13) Rumors